FAQ's - Parent Questions

• Why is my son/daughter's card not working?
• What are all of these charges included on the bill?
• Will the calling card charges be included in our local telephone bill?

Return To FAQ's

Why is my son/daughter's card not working?
We can try to troubleshoot to find the problem; however, the best way for us to determine problems is to please have your son/daughter give us a call at the time of their difficulty and we will be able to isolate the trouble at that time.  Here's the number to call, Customer Service at 1-800-628-8234.

What are all of these charges included on the bill?
The invoices include the price of calls according to your rate plan.  Federal/State taxes and the USF fees are also listed separately within each bill.  If a payphone has been used to place calls you will also see an FCC charge of .30 per call.  If there are questionable charges, contact Customer Service at 1-800-628-8234.

Will the calling card charges be included in our local telephone bill?
 No.  We will send you a detailed statement each month.  This is completely separate from your local telephone company.

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